This policy covers the return of Hot Shot Oven & Kiln products (excluding Warranty returns, which are covered by a separate policy) . Under this policy, original Purchaser may return product to Hot Shot Oven & Kiln, with its PRIOR APPROVAL*, for credit under the following terms and conditions:
VALID RETURNS
The unit must have been purchased within thirty (30) days from the Hot Shot Oven & Kiln corporate sales team or one of its corporate run e-commerce stores to be eligible for direct return (see below as some restrictions may apply) and cannot have been burned in or energized. If purchase was made through a third party such as an Hot Shot Oven & Kiln OEM Re-seller or Premium Re-seller please contact them directly . Any product whose carton has been opened (seal broken), installed, or has been marked on in any way is not considered suitable for resale, and will not be accepted for credit . Special order units are not returnable .
OFF THE SHELF STOCK UNITS AND MODIFIED STOCK UNITS
Units that are defined as off the shelf stock are units such as NON-MODIFIED HS-360, HS-1200, and HS-18K. These units are subject to a 25% restocking fee and the return MUST be initiated within 30 days of the purchase . Customers must return the product to the Hot Shot Oven & Kiln warehouse**, freight prepaid . The product carton should be packed in the same condition as it was shipped, with adequate protection from damage (We highly recommend that customers take photos of the return as Hot Shot Oven & Kiln is not responsible for shipping damage and such damage will be deducted from the refund) . Upon receipt, the product will be inspected, tested, and evaluated . If the product is found not to be in “as-new” re-sellable condition, the customer will be notified and will be offered the option of having the product returned to them, freight collect .
Units defined as modified are units which have been modified or upgraded from the original stock condition by Hot Shot Oven & Kiln . Modified units are subject to a 25% restocking fee and all other terms to be deemed a valid return must be met .
SPECIAL ORDER/CUSTOM MADE UNITS
Special order or custom-made units are defined as any unit that the customer has requested a special design or variation of the original product . These are any units that need to be specially made for the customer or a product that is not kept in stock on the shelf at Hot Shot Oven & Kiln warehouses . These units have been specifically designed and crafted and will not be able to be returned for any reason .
REFURBISHED/SCRATCH AND DENT UNITS
These units have been discounted due to flaws in craftsmanship or handling damage and are not returnable . Each unit has been tested and inspected to ensure proper mechanical and electrical functionality .
PRODUCT MUST BE IN ITS ORIGINAL UNOPENED, UNMARKED CARTON
Any product whose carton has been opened (seal broken), installed, or has been marked on in any way is not considered suitable for resale, and will not be accepted for credit .
*PRIOR APPROVAL: Contact Hot Shot Oven & Kiln Return Merchandise Authorization Team to obtain the proper authorization and instructions for your return .
**Valid Returns must have been purchased from the Hot Shot Oven & Kiln corporate sales team or one of its corporate run e-commerce stores to be eligible for direct return . If purchase was made through a third party such as an Hot Shot Oven & Kiln OEM Re-seller or Premium Re-seller please contact them directly .
